Warranty Terms and Conditions

GENERAL GUIDELINES

MisterClick refurbished phones are fully tested to the highest standards and quality Assurance and we ensure the device is functioning properly with our 72-point quality check.

Misterclick operates a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund.

If your device is faulty within the warranty period, you will have the right to have the item returned for repair.

Your return must be authorised by our customer service team, this will require the customer sending an email to support@misterclick.com.au and identify the reason for return. After the return has been agreed you will be advised on how to return the item to us.

All warranties commence from the date of the receipt and must be accompanied by the receipt or an equivalent proof of purchase such as a bank/credit card statement at time of claim.

In the case of returned phones, all phones must be returned in their original condition without any passcode locks or iCloud lock or any other locks. The Warranty Claim Cannot be process for locked phones.

MisterClick will assure you to assess all warranty claims quickly. The process time for warranty claims may take up to seven business days on some occasions.

QUALITY ASSURANCE

At Mister Click, we are committed to providing high-quality products. All our devices undergo rigorous testing to ensure they meet our exacting standards. We strive to ensure that every product we offer functions optimally and provides you with peace of mind.

WARRANTY COVERAGE

Mister Click offers a comprehensive 12-month back-to-base hardware warranty on all devices purchased through our platform. This warranty covers defects and faults in accordance with Australian Consumer Law, ensuring that you are protected against any hardware malfunctions or manufacturing defects that may arise within the warranty period.

This warranty includes a 72-Point Check to guarantee that the battery performance meets our high standards, with a minimum requirement of 80% battery health. Should the battery fail within the warranty period, Mister Click will replace it. Please note that, due to availability constraints, the replacement battery may not be original but will meet or exceed the necessary functional standards.

WHAT IS NOT COVERED?

The following conditions and damages are explicitly excluded from warranty coverage:

• Normal Wear and Tear: Damage that occurs naturally over time, including but not limited to scratches or abrasions on the touchscreen.
• Physical Damage: Any damage resulting from dropping the device, misuse, or exposure to liquids will void the warranty.
• Unauthorised Repairs: The warranty is void for any repairs, modifications, or servicing performed by anyone other than Mister Click or our authorized technicians.
• Software Issues: The warranty excludes problems related to software, third-party applications, software upgrades, viruses, malware, or any modifications made to the software.
• Battery Policy: The device's battery will not be considered defective unless it fails to deliver 80% or less of its quoted capacity. We cannot warranty general battery degradation that occurs naturally over time.

DEVICE RETURN POLICY

In the event of a warranty return, all devices must be returned in their original condition. This includes being free from any passcode locks, iCloud locks, Samsung locks, Google locks, or any other security measures. Warranty claims cannot be processed for locked devices.

We strongly recommend that you back up your device and perform a factory data reset before sending it back to us. Mister Click does not assume any responsibility for data loss or corruption that may occur during the return process.

PROOF OF PURCHASE

To process any warranty claims, a valid receipt or equivalent proof of purchase (such as a bank or credit card statement) must be provided. This is essential for verifying the warranty eligibility of your device.

CLAIM PROCESSING

Mister Click is committed to assessing all warranty claims promptly. Please allow up to seven business days for the processing of your claim. We appreciate your patience as our technicians conduct thorough evaluations to ensure all claims are handled accurately and efficiently.

CONSUMER RIGHTS

Under Australian Consumer Law, you are entitled to a remedy for products that do not meet guarantees.

• Minor Defects: If your device has a minor defect, we will repair it within a reasonable timeframe.
• Major Defects: If your device is found to have a major defect that cannot be repaired, you may opt for a replacement or a full refund.

REFUND POLICY

Please note that we do not offer refunds for change of mind. Additionally, any devices subject to refund must be unlocked from any security measures to facilitate the refund process.

ACKNOWLEDGMENT

By placing your order, you confirm that you have read and understood the terms and conditions outlined above. You also acknowledge that you are aware of the pre-owned and refurbished nature of the device, which may affect its overall condition.