Privacy Policy

MisterClick Pty Ltd ABN 70 621 875 161 (Referred to in this policy as “Mister Click”, “we”, “us”) is committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store, share and disclose your personal information.

 

Commitment to transparency.

We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We ensure that we will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about compliance with the APPs.

We are also committed to complying with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2010 (Cth).

By accessing and using our website, products, and services, you agree to and consent to the collection, use, storage, and disclosure of personal information by us as set out in this Privacy Policy.

 

What information do we collect?

Personal information is information that can be used to identify you directly or indirectly. Personal information also includes anonymous information that is linked to information that can be used to identify you directly or indirectly. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.

We collect information from you when you register on our site, place an order, subscribe to our newsletter, or respond to a survey.

When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.

 

What do we use your information for?

We use the information you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may be used in the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website and your shopping experience
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions including executing your payments and delivering the purchased products or services requested.
  • To administer a contest, special promotion, survey, activity or other site feature.
  • To send periodic emails
    The email address you provide for order processing, may be used to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

 

Processing of Personal Information.

Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to support@misterclick.com.au at any time. Your withdrawal will not retroactively affect any actions previously made with your consent.

 

What do we do with your personal information?

We use and disclose your personal information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):

  • Providing our website, products and services to you
  • Administering, protecting, improving or optimising our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes)
  • Billing you for purchasing or using our website, products and services
  • Informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our affiliates and business partners
  • Responding to any inquiries or comments that you submit to us
  • Verifying your identity
  • Any other purpose you have consented to
  • Any use which is required or authorised by law

 

Your rights.

We take reasonable steps to ensure that your personal information is accurate, complete, and up to date. You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.

To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.

You may send us an e-mail to support@misterclick.com.au to exercise your rights. We will respond to your request in a reasonable timeframe. We will take all reasonable steps to ensure that your personal data is correct and up to date.

 

How do we protect your information?

We may hold your personal information in either electronic or, more rarely, in hard copy. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information.

However, we cannot guarantee the security of any personal information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorised access, modification or disclosure, or misuse of your personal information.

You are responsible for your own username and password safety and security on MisterClick. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.

That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Our servers and website are security scanned and fully verified externally by McAfee Secure from Symantec on a daily basis to protect you online.

 

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you have allowed it via your settings). This enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools for you in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are however not permitted to use the information collected on our behalf except to help us directly conduct and improve our business. We use, for example, Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to help us better understand how users engage with our website. Google Analytics uses cookies in order to collect information on the usage of our website. This information is used to compile reports and create services to help us improve our website and the services associated with it. The reports disclose website trends without identifying individual visitors. The information generated by the Google cookie about your use of our website (including your IP address) may be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

On some pages of our website, third parties that provide applications through our website may set their own cookies in order to provide services, track the success of their applications or customize applications for you. For example, when you share content using a social media sharing button such as Facebook or Twitter, the social network that has created the button will record that you have done this. Because of how cookies work, we cannot access these cookies nor can the third parties access the data in cookies used by us.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting Customer Service at support@misterclick.com.au

 

Disclosure of personal information.

We may disclose your personal information to:

  • Our affiliates, marketing advisors, sales agents, and representatives
  • Third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes
  • Our payment service providers (e.g. Afterpay) and debt collection agencies
  • Delivery agents and courier service providers
  • Our external business advisors, auditors, lawyers, insurers and financiers
  • Any person or entity to whom you have consented to us disclosing your personal information
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

 

How long do we retain your information?

We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting, or other applicable laws.

 

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content 

and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.

 

Changes to our Privacy Policy

We reserve the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Mister Click website.